Careers

Build a career without borders.

Every PrimeOps role is fully virtual. We hire skilled operators across customer experience, administration and business operations - and we invest in their growth.

View open roles Talk to our team

100%: Virtual roles
20+: Countries
24/7: Coverage windows
6: Open positions

All roles are 100% virtual

PrimeOps does not operate from a central office. Every team member works remotely with a reliable home setup. You bring the skill; we provide the tooling, training and structure.

Open roles

Jobs under our company.

Six roles open across customer experience, administration, operations and people.

Customer Experience

Customer Support Specialist

Virtual

Be the first point of contact for our clients' customers across email, chat and helpdesk. You will own the conversation from first reply to resolution.

TypeFull-time · Virtual

Hours40 hrs/week · Rotating shifts to cover AMER, EMEA or APAC windows

What you'll do

Respond to customer enquiries via email, live chat and helpdesk within agreed SLAs
Investigate and resolve product and billing issues with clear, friendly communication
Document recurring issues and feedback to improve internal knowledge base
Coordinate with client teams on escalations and complex tickets

Qualifications

1+ year in a customer-facing support role
Excellent written English; additional languages a plus
Comfort with Zendesk, Intercom, Freshdesk or similar tools
Reliable home office setup with stable internet (25 Mbps+)

Apply with CV + short noteApply now

Administrative Support

Virtual Executive Assistant

Virtual

Support founders and executives with calendar management, research and day-to-day administration so they can stay focused on growth.

TypeFull-time · Virtual

Hours40 hrs/week · Aligned to assigned client's primary time zone

What you'll do

Manage executive calendars, scheduling and travel coordination
Prepare meeting briefs, take notes and follow up on action items
Conduct research and prepare summaries on people, markets and vendors
Maintain document libraries, expense logs and light bookkeeping

Qualifications

2+ years as an executive or virtual assistant
Mastery of Google Workspace and Microsoft 365
Strong written communication and discretion with confidential information
Self-directed, organised and detail-obsessed

Apply with CV + short noteApply now

Business Operations

Operations Analyst

Virtual

Run the back-office workflows that keep client businesses moving - CRM hygiene, reporting, data entry and process documentation.

TypeFull-time · Virtual

Hours40 hrs/week · Flexible within client business hours

What you'll do

Maintain CRM and database accuracy across HubSpot, Salesforce or Pipedrive
Produce weekly and monthly operational reports for client stakeholders
Document and refine standard operating procedures
Identify automation opportunities and partner with tooling specialists

Qualifications

2+ years in operations, RevOps or data administration
Strong spreadsheets skills; SQL or Looker Studio a plus
Experience with at least one major CRM
Comfort working asynchronously across time zones

Apply with CV + short noteApply now

Customer Experience

Helpdesk Team Lead

Virtual

Lead a pod of 6–10 support specialists, coach for quality and own the day-to-day relationship with one or two client accounts.

TypeFull-time · Virtual

Hours40 hrs/week · Overlap of 4 hrs with both AMER and EMEA

What you'll do

Manage shift rosters, queue health and SLA reporting
Coach team members through QA, 1:1s and structured feedback
Run weekly business reviews with client stakeholders
Partner with recruiting to scale the pod as accounts grow

Qualifications

4+ years in customer support; 1+ year leading a team
Proven track record on CSAT, FRT and resolution metrics
Experience running QA and coaching frameworks
Calm, structured communicator under pressure

Apply with CV + short noteApply now

Client Services

Client Success Manager

Virtual

Own a portfolio of PrimeOps client accounts end-to-end - from onboarding through expansion - and make sure every engagement is healthy.

TypeFull-time · Virtual

Hours40 hrs/week · Aligned to client portfolio time zone

What you'll do

Lead onboarding for new clients and define success metrics together
Run monthly and quarterly business reviews
Identify expansion opportunities and coordinate staffing
Be the single point of accountability for client satisfaction

Qualifications

3+ years in client success, account management or BPO services
Comfort speaking with founders, operators and senior leaders
Strong commercial instincts and structured problem solving
Experience managing remote, distributed delivery teams

Apply with CV + short noteApply now

People

Recruiter - Global Talent

Virtual

Source and hire the operators, specialists and team leads that power PrimeOps engagements around the world.

TypeFull-time · Virtual

Hours40 hrs/week · Flexible, with weekly team overlap

What you'll do

Run full-cycle recruiting for support, admin and operations roles
Build candidate pipelines across multiple geographies
Partner with hiring managers on scorecards and structured interviews
Own a great candidate experience from first touch to offer

Qualifications

3+ years recruiting for remote or BPO organisations
Experience hiring across at least two continents
Confident using LinkedIn Recruiter and modern ATS tooling
Strong written communication and brand instincts

Apply with CV + short noteApply now

How to apply

A simple, respectful hiring process.

Send your application

Email careers@primeops.co with your CV and a short note on why this role fits you.

Intro call (30 min)

A conversation with our recruiting team to understand your background and answer your questions.

Skills assessment

A short, role-specific exercise that mirrors the real work.

Final interview

Meet your future team lead and a senior operator. We respond within 5 business days.

Don't see the right role?

We're always meeting great operators. Send us a note and we'll keep you in mind as new roles open.

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